FAQ & POLICY

FAQ

POLICY

What areas do you serve?
Midtown, Buckhead, West Midtown, Brookhaven, Downtown
BUSINESS HOURS:

We are open seven days a week, 365 days of the year from 7AM to 8PM.
You can also contact us at any time via email .

PAYMENT:

We accept cash or credit cards.
Payment due on day of service.
We only sale sessions of 8.

CANCELLATION POLICY:

We have a 24-hour cancellation policy. If the client fails to cancel in time, we will charge the full fee for that service. However, we do make exceptions with clients who have monthly packages that are pre paid.

If you wish to cancel an appointment, please contact Jacob Hollier by email or call 404.623.9448

We would also like to highlight that we aim to always honor our schedule in order to guarantee the best service we can. We ask our clients to have the same respect and commitment as we do. That way, we ensure punctuality and efficiency to all of our clients.

RATES AND FEE:

Private Walk fixed schedule rates – Anytime between 7AM to 8PM.

  • 15min walk: $16
  • 30min walk: $25
  • 60min walk: $35
  • Minimum of 8 walks per week

Please call us for a quote

Group Walk fixed schedule rates – Anytime between 7AM to 8PM.

  • 15min walk: $14
  • 30min walk: $23
  • 60min walk: $32
  • Minimum of 8 walks per week

Please call us for a quote

Dog Boarding: Please call us for a quote.

Pet Sitting: Please call us for a quote.

There is an additional charge per visit for:

  1. Each additional household pet per walk.
  2. Walks before 7AM or after 8PM
  3. Last minute walks
  4. Our dog walking rates are based on a regular and ongoing schedule with a 5 walk per week minimum.

OUR SERVICES INCLUDE:

Dog Walking:


  • Refill water bowls at the end of each walk, free of charge!
  • Give out yummy treats.
  • Give/Apply medication. Just note that the client will be held responsible for any side effects the pet may experience upon medication.
  • Clean paws after rainy walks.

*All upon prior approval of our clients

Dog Boarding:

  • Loving care at a comfortable home.
  • Cage free.
  • Frequent walks.
  • Refill water bowls.
  • Give out treats.
  • Give/Apply medication.
  • Clean paws after rainy walks.

*All upon prior approval of our clients

Pet Sitting:

  • 100% loving attention.
  • Respect the environment and maintain it clean.
  • Cage free.
  • Frequent walks.
  • Refill water bowls.
  • Give out treats.
  • Give/Apply medication.
  • Clean paws after rainy walks.

*All upon prior approval of our clients

SCHEDULED WALKS:

Due to the complexity of our clients’ varying schedules and the unique challenges of maneuvering through ATL in all types of climates, we ask for a one-hour window around the time of your scheduled walk.

For instance, if your pet is scheduled for a 3pm walk, you can expect your walker to arrive sometime between 2:30pm and 3:30pm. This window helps us manage varying schedules, weather, toweling dogs off after rainy or snowy days, varying travel times between clients with pets in the same walking group, etc. We appreciate your understanding!

  • Minimum of 8 scheduled walks per week

OFF-LEASH WALKS:

Upon client request, we are more than happy to offer off-leash walks at the park during the mornings until 9AM. However, Crate Escape Atlanta isn’t held responsible for incidents that might take place while the pet is off-leash. But no worries. We may schedule a time to get to know the pet’s limitations and measures we must adopt to ensure a 100% safe walk.

  • Minimum of 8 scheduled walks per week

COMMUNICATIONS:

All communications regarding scheduling, instructions, cancellations, etc should be directed to Jacob Hollier, and not with the walker.

CONFIRMATIONS:

Reservations can be made with Jacob Hollier at 404.623.9448 or sent via email: [email protected]
All confirmation must come from Jacob Hollier. Only his confirmation guarantees that an appointment has been booked. Messages and emails that don’t get confirmation replies aren’t considered scheduled.

ENTRANCE ACCESS DURING WALK TIME:

Upon client’s approval, Crate Escape Atlanta dog walkers will only have access to the clients’ house during the walk time. Please make sure we have written permission to access your apartment if you live in a doorman entry complex. Non-doorman residents are required to hand a set of keys for building and apartment entrance.

Please note that the dog walking time starts at the moment the walker picks up the pet and ends when the walker comes back to drop him off.

LEASHES AND COLLARS:

We work with our own personalized leashes, that we leave at the client’s house. We will provide the client with the first leash. However, if the leash is damaged or lost we will be charging an additional $20 for a replacement.

All pets are required to have a nylon quick release collar. Additionally, they are required to have an ID tag with their name attached to their collar.

Crate Escape Atlanta does not take responsibility for any damage that may occur to your dog’s leash, collar or harness while in our care.

DOG’S BEHAVIOR AND HEALTH CARE:

Crate Escape Atlanta requires that all dogs remain current with the following vaccinations: rabies, distemper, parvo, and bordatella. We will not be held responsible for any illness or ailment, which a pet may incur while in the presence of other pets at the facility or in Crate Escape Atlanta’s care for any reason.
We expect our clients to take every precaution measure to ensure the well being of their pet and other pets belonging to the Crate Escape Atlanta family.

EMERGENCY CARE:

In the event of any medical emergency, we will immediately contact the pet owner. We commit to do everything at our reach to ensure the pet’s well being. If we fail to make contact with the pet’s owner, our clients grant us the right to make any medical decision on his behalf for the care of their pet. Please note that the clients are held responsible for any veterinarian bills that may result.

ACKNOWLEDGEMENT AND WAIVER:

By using our services you consent that you have read and agreed to our policies page, acknowledging that Crate Escape Atlanta has limitations regarding incidents that may occur. Although we take every precaution possible to ensure that all of the pets in our care are healthy and safe, the client must recognize the incidents that may take place and that we aren’t held responsible for them. Please feel free to contact us for further information.
How long has Crate Escape Atlanta been in business?
Since 2017.
Do you care for dogs with special needs?
We specialize in helping pets and owners with personal needs. We work one-on-one with the pet to give the appropriate care they need.
Can I ask you to give my pet medication?
Yes, we can give medicine to pets upon the client’s prior approval. Also note that the owner will be held responsible for any side effects the medicine may present on the pet.
Do you ever leave pets unattened?
No, our pets are never left unattened for any reason.
I want my pet walked alone, is that possible?
Yes, we provide single walks. Feel free to check out our services for more information.
What are your hours of operation?
We operate seven days a week, 365 days of the year from
7AM to 8PM.
You can also contact us at any time via email.
What is your cancellation policy?
We have a 24-hour cancellation policy. If the client fails to cancel in time, we will charge the full fee for that service.
If you wish to cancel an appointment, please contact Jacob Hollier by email or call 404.623.9448
Do you accept last minute walks?
We do our very best to adapt to our clients needs, use your Crate Escape ATL app to request walks.
Do you ever cancel walks on the last minute?
NO. We pride ourselves in always committing to our scheduled appointments.
Is it possible to have the same person walking my pet everytime?
Yes! As long as you have a fairly consistent schedule, we can set up the same walker.
Will different walkers come into my home?
No. We make sure your pet will have a regular walker that you will meet prior to the first walk. If by any chance a dog walker should change, you will first be notified and given the option to meet the new one.
I see that you offer Pet Sitting. What do those entail?
We have a walker spend the night at your home, along with your pet. This service includes a free evening and morning-after walks! If you have any more questions about overnights, feel free to contact us.
I need someone to take my pet to the groomer, is that possible?
Sure. We can help you out with trips to the groomers, daycare, visit to the vet, or any other request you might have in mind! We just ask that you please inform us in advance.
How many pets do you walk at one time?
Since we provide different services, you may choose whether you’d like the private or group walks.
Will my pet get personalized attention and care?
Always! Personalized service is part of Crate Escape Atlanta pillars.
Can you give me updates on how my pet is doing?
Yes, we can communicate directly with clients by text, email, or send him notes on how the experience went, along with GPS tracking of our walk.
What if my pet doesn’t get along with a fellow pet in a same walking group?
We exchange groups. If the pet persists with issues, we recommend private walks.
How will your pet care providers discipline my pet, if necessary?
Our goal is to keep you fully engaged with our activities with your pet. If the pet presents any obedience issues that we think should be addressed, we will discuss them with you and work out a solution together.
What do I need to provide for my dog walker?
Permission to house access
Doggie bags / plastic bags
A towel for drying off wet paws if there’s bad weather
A dog coat if necessary
How do I make house keys available to my pet sitter?
You may either hand us a set of keys, or you may also leave the keys at your reception.
How do I know my keys will be safe?
We code clients’ keys instead of labeling them with name, address, or other information. Only the person selected for the specific service will have access to them.
What happens when there is bad weather? Do you reschedule?
We never cancel due to harsh weather
Any maintenance activities needed, such as drying the dog off, is considered a part of the agreed walk time.
Do I need to sign a service agreement?
Yes. The service agreement gives our selected employee permission to enter your to home to care for your animals. It also states that you agree to our policies and procedures.
What type of animals do you care for?
Most of our clients are dog and cat owners, but we can also assist clients who have other types of animals.
I already know which services I'm interested in.
What's the next step?
Schedule an appointment with us! We visit you and answer any questions you may have, and you can meet one or two potential walkers for your pet. You can call us at 404.623.9448 or email.

What are your rates?
Costs vary according to the services we offer. Visit our Services section to check them out. You can also contact us via email.
Are you insured?
Yes, we are both bonded and fully insured through Pet Sitters Associates, LLC. Access this website for more information: www.petsitllc.com
Copyright © All Rights Reserved